Return Policy

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At Drexalonaz, customer satisfaction is a top priority. This Return Policy outlines our commitment to ensuring you are satisfied with our space organization services and organizational products. Please read this policy carefully to understand your rights and our obligations.

1. Our Satisfaction Commitment

We stand behind the quality of our services and products. Our goal is to transform your space into an organized, functional environment that meets your expectations. If you are not satisfied with our services, we are committed to working with you to resolve any concerns promptly and fairly.

We believe in transparent communication throughout our engagement. If at any point during our services you have concerns, we encourage you to speak with your organizing specialist immediately so we can address issues as they arise.

2. Service Refund Policy

Our professional organizing services are customized to each client's specific needs. Due to the personalized nature of our services, the following refund guidelines apply:

2.1 Pre-Service Cancellations

If you need to cancel a scheduled service, the following terms apply:

Cancellations made more than 48 hours before the scheduled appointment: Full refund of any deposits paid
Cancellations made between 24 and 48 hours before the appointment: 50% refund of deposits paid
Cancellations made less than 24 hours before the appointment: Deposits are non-refundable, but may be applied to a rescheduled appointment within 30 days

2.2 Mid-Service Discontinuation

If you choose to discontinue services after work has begun, refunds will be calculated based on the work completed to date. You will be charged for all hours worked and any products already purchased or installed. The remaining balance will be refunded within 14 business days.

2.3 Satisfaction Policy

If you are not satisfied with the completed organization of a particular space, please notify us within 7 days of service completion. We will schedule a follow-up visit at no additional charge to address your concerns and make necessary adjustments. If we cannot resolve your concerns to your satisfaction, we will provide a partial refund based on the specific area of dissatisfaction.

3. Product Return Policy

Drexalonaz may recommend or sell organizational products as part of our services. The following return policies apply to these products:

3.1 Standard Products

Products purchased through Drexalonaz may be returned within 30 days of purchase under the following conditions:

Products must be unused and in their original packaging
Products must be accompanied by the original receipt or proof of purchase
Products must not be custom-made or specially ordered for your project
A 15% restocking fee may apply to returned items

3.2 Custom and Special Order Products

Custom-made products, special orders, and items specifically purchased for your project are generally non-refundable. This includes custom shelving, specially cut materials, and items ordered to your specifications. Before placing custom orders, we will clearly communicate that these items cannot be returned.

3.3 Defective Products

If you receive a product that is defective or damaged, please contact us within 48 hours of receiving the product. We will arrange for replacement or provide a full refund for defective items. Please retain the original packaging and take photographs of any damage for our records.

3.4 Installed Products

Products that have been installed or modified cannot be returned. This includes shelving that has been mounted, drawer organizers that have been cut to fit, and any products that have been permanently altered during the installation process.

4. Refund Methods

Refunds will be processed using the original payment method whenever possible:

Credit card payments: Refunded to the same credit card within 5-10 business days
Check payments: Refunded by company check within 10-14 business days
Cash payments: Refunded by company check within 10-14 business days
Digital payments: Refunded through the same digital platform within 5-7 business days

Please note that while we process refunds promptly, your financial institution may require additional time to post the credit to your account.

5. Rescheduling Policy

We understand that life happens and schedules change. You may reschedule your appointment under the following conditions:

Rescheduling requests made more than 48 hours before the appointment: No charge
Rescheduling requests made less than 48 hours before the appointment: A $50 rescheduling fee may apply
Appointments may be rescheduled up to two times without additional fees
Multiple rescheduling requests may require a new deposit

6. Weather and Emergency Cancellations

In cases of severe weather or emergencies that prevent us from providing scheduled services, we will reschedule at no additional cost to you. Similarly, if you experience an emergency that requires cancellation, please contact us as soon as possible, and we will work with you on rescheduling without penalty.

7. Service Packages

If you have purchased a package of services, the following applies:

Package services expire 12 months from the date of purchase unless otherwise specified
Unused portions of packages may be refunded on a prorated basis within the first 6 months of purchase
After 6 months, unused portions are non-refundable but may be transferred to another person with our approval
Package discounts will be recalculated if a refund reduces the total below the package threshold

8. Dispute Resolution

If you are dissatisfied with any aspect of your service or a return request, please follow these steps:

Contact our customer service team to explain your concern
A manager will review your case within 2 business days
We will propose a resolution within 5 business days of review
If you remain unsatisfied, you may request a review by senior management

We are committed to finding fair solutions and maintaining positive relationships with all our clients.

9. Exclusions

The following are not eligible for refunds or returns:

Consultation fees for completed consultations
Travel fees or expenses already incurred
Services rendered and accepted without complaint at the time of service
Charges for time spent due to client-caused delays
Disposal, donation, or recycling services already performed

10. Modifications to This Policy

Drexalonaz reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase or service will apply to that transaction.

We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the modified Return Policy.

11. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

Drexalonaz
1201 Orange St, Ste 700
Wilmington, DE 19801
Phone: +1 302 658 7511
Email: online@drexalonaz.world

We value your business and are here to ensure your complete satisfaction with our services and products.